The Crisis Messaging Lab
References
The Crisis Messaging Lab
Apke, T. M. (2007). Minimizing liability with an effective document creation and retention policy. Review of Business, 27(3), 64–70.
Blacha, T. (Writer), & Small, B. (Writer), & Schnepp, J. (Director). (2006, October 22). Murdering Outside the Box (Season 1, Episode 12) [TV series episode]. In B. Small, T. Blacha, K. Crofford, & N. Weidenfeld (Executive Producers), Metalocalypse. Cartoon Network Studios.
Bradley, O. N. (1951). A soldier’s story. Henry Holt.
Cassidy, J. (2006). Dot.con: How America Lost Its Mind and Money in the Internet Era. Harper Perennial.
Çevik, H. S., Muente, C., Muehlensiepen, F., Birtwistle, J., Pachanov, A., Pieper, D., & Allsop, M. J. (2024). Systems for electronic documentation and sharing of advance care planning preferences: A scoping review. Progress in Palliative Care, 32(3), 149–159. https://doi.org/10.1080/09699260.2024.2339106
Computer Business Review. (2007, January 15). Document collaboration inefficiencies waste up to 25% of employees' time. https://www.techmonitor.ai/technology/document_collaboration_inefficiencies_waste_up_to_25_of_employees_time
Coombs, W. T. (2015). Ongoing crisis communication: Planning, managing, and responding (4th ed.). SAGE Publications.
Dirani, B., Rusike, R. M., Damiyano, D., & Nyoni, J. (2025). Developing a framework for the improvement of stakeholder management plans. International Journal of Research in Business and Social Science, 14(7), 108–125. https://doi.org/10.20525/ijrbs.v14i7.4317
Dong, L., Chen, C., & Kong, Y. (2025). How documentation saved lives: An actor-network analysis of digital volunteering in China’s rainstorm disasters. IEEE Transactions on Professional Communication, 68(4), 411–432. https://doi.org/10.1109/TPC.2025.3609295
Donor acknowledgments: Top-and-tails tip. (2025). The Major Gifts Report, 27, 5. https://doi.org/10.1002/mgr.32658
Ebbers, T., Kool, R. B., Smeele, L. E., Dirven, R., den Besten, C. A., Karssemakers, L. H. E., Verhoeven, T., Herruer, J. M., van den Broek, G. B., & Takes, R. P. (2022). The impact of structured and standardized documentation on documentation quality: A multicenter, retrospective study. Journal of Medical Systems, 46(7), Article 37. https://doi.org/10.1007/s10916-022-01837-9
European Stability Mechanism & European University Institute. (2025, April 6). When every word matters: The importance of crisis communication. https://www.esm.europa.eu
Freeman, R. E. (1984). Strategic management: A stakeholder approach. Pitman.
Iwasaki, M. (2025). The power of empirical evidence: Assessing changes in public opinion on constitutional emergency provisions. Public Choice, 204, 307–328. https://doi.org/10.1007/s11127-024-01252-3
K, A., Jayan, M., & Jacob, L. (2023). Categorizing disaster tweets using learning-based models for emergency crisis management. In Proceedings of the 9th International Conference on Advanced Computing and Communication Systems (ICACCS) (pp. 1133–1138). IEEE. https://doi.org/10.1109/ICACCS57279.2023.10113105
Leung, P., & Lam, T. (2004). Crisis management during the SARS threat. Journal of Human Resources in Hospitality & Tourism, 3(1), 47–57.
Malecki, K. M. C., Keating, J. A., & Safdar, N. (2021). Crisis communication and public perception of COVID-19 risk in the era of social media. Clinical Infectious Diseases, 72(4), 697–702.
McPherson, M. (Host). (2026, March 18). The hidden moment a crisis really begins [Audio podcast episode]. In The PR Breakdown with Molly McPherson. Apple Podcasts.
Menon, K. U., & Goh, K. T. (2005). Transparency and trust: Risk communications and the Singapore experience in managing SARS. Journal of Communication Management, 9(4), 375–383.
Murphy, E. (Director). (1989). Harlem Nights [Film]. Eddie Murphy Productions; Paramount Pictures.
N. E., H. M., S. V., & S. V. (2025). Optimized emergency communication system for effective disaster management. In Proceedings of the International Conference on Computing and Communication Technologies (ICCCT) (pp. 1–6). IEEE. https://doi.org/10.1109/ICCCT63501.2025.11019468
Pang, A., Cai, Q., & Kim, S. (2021). Building relationships through dialogic communication during COVID-19. Public Relations Review, 47(1), 102071.
Purohit, H., Buntain, C., Hughes, A. L., Peterson, S., Lorini, V., & Castillo, C. (2025). Engage and mobilize! Understanding evolving patterns of social media usage in emergency management. Proceedings of the ACM on Human-Computer Interaction, 9(CSCW2), 1–39. https://doi.org/10.1145/3710965
Reframe your messaging to better appeal to repeat donors. (2024). Successful Fundraising, 32(5), 7. https://doi.org/10.1002/sfr.32384
Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55.
Rutaba, Y. A. (2025). The influence of logistics preparedness on resilient disaster relief operation: Evidence from disaster relief operations practitioners in humanitarian organizations in Tanzania. International Journal of Current Research in the Humanities, 29, 330–348. https://doi.org/10.4314/ijcrh.v29i1.25
Sahoo, P. (2024). A two-stage optimization model for relief logistics and distribution to disaster survivors under two-fold uncertainty. Supply Chain Analytics, 8, 100079. https://doi.org/10.1016/j.sca.2024.100079
Sharma, P. (n.d.). [Animated disaster relief logistics GIF] [Animated GIF]. LottieFiles. https://lottiefiles.com/jvxruvjfl769tzbf
Sulkin, A. (Writer), & Wild, W. (Writer), & Kearsley, S. (Director). (2005, June 19). Petarded (Season 4, Episode 6) [TV series episode]. In S. MacFarlane & D. Zuckerman (Executive Producers), Family Guy. Fox Broadcasting Company.
Upadhyay, S., Chaskar, A., & Sigala, M. (2023). Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research. Journal of Contingencies and Crisis Management, 31(4), 941–953. https://doi.org/10.1111/1468-5973.12494
Williams, L. J. (2026, May 24). A porchlight for democracy [Audio podcast episode]. In The Porch Light Series. Sunday Civics.
World Health Organization. (2020). Managing the COVID-19 infodemic: Promoting healthy behaviours and mitigating the harm from misinformation and disinformation. WHO. https://www.who.int/news/item/23-09-2020-managing-the-covid-19-infodemic-promoting-healthy-behaviours-and-mitigating-the-harm-from-misinformation-and-disinformation
Wright, E. (Director). (2017). Baby Driver [Film]. Sony Pictures Entertainment.
Apke, T. M. (2007). Minimizing liability with an effective document creation and retention policy. Review of Business, 27(3), 64–70.
Blacha, T. (Writer), & Small, B. (Writer), & Schnepp, J. (Director). (2006, October 22). Murdering Outside the Box (Season 1, Episode 12) [TV series episode]. In B. Small, T. Blacha, K. Crofford, & N. Weidenfeld (Executive Producers), Metalocalypse. Cartoon Network Studios.
Bradley, O. N. (1951). A soldier’s story. Henry Holt.
Çevik, H. S., Muente, C., Muehlensiepen, F., Birtwistle, J., Pachanov, A., Pieper, D., & Allsop, M. J. (2024). Systems for electronic documentation and sharing of advance care planning preferences: A scoping review. Progress in Palliative Care, 32(3), 149–159. https://doi.org/10.1080/09699260.2024.2339106
Dirani, B., Rusike, R. M., Damiyano, D., & Nyoni, J. (2025). Developing a framework for the improvement of stakeholder management plans. International Journal of Research in Business and Social Science, 14(7), 108–125. https://doi.org/10.20525/ijrbs.v14i7.4317
Dong, L., Chen, C., & Kong, Y. (2025). How documentation saved lives: An actor-network analysis of digital volunteering in China’s rainstorm disasters. IEEE Transactions on Professional Communication, 68(4), 411–432. https://doi.org/10.1109/TPC.2025.3609295
Donor acknowledgments: Top-and-tails tip. (2025). The Major Gifts Report, 27, 5. https://doi.org/10.1002/mgr.32658
Ebbers, T., Kool, R. B., Smeele, L. E., Dirven, R., den Besten, C. A., Karssemakers, L. H. E., Verhoeven, T., Herruer, J. M., van den Broek, G. B., & Takes, R. P. (2022). The impact of structured and standardized documentation on documentation quality: A multicenter, retrospective study. Journal of Medical Systems, 46(7), Article 37. https://doi.org/10.1007/s10916-022-01837-9
K, A., Jayan, M., & Jacob, L. (2023). Categorizing disaster tweets using learning-based models for emergency crisis management. In Proceedings of the 9th International Conference on Advanced Computing and Communication Systems (ICACCS) (pp. 1133–1138). IEEE. https://doi.org/10.1109/ICACCS57279.2023.10113105
Leung, P., & Lam, T. (2004). Crisis management during the SARS threat. Journal of Human Resources in Hospitality & Tourism, 3(1), 47–57.
Malecki, K. M. C., Keating, J. A., & Safdar, N. (2021). Crisis communication and public perception of COVID-19 risk in the era of social media. Clinical Infectious Diseases, 72(4), 697–702.
McPherson, M. (Host). (2026, March 18). The hidden moment a crisis really begins [Audio podcast episode]. In The PR Breakdown with Molly McPherson. Apple Podcasts.
Menon, K. U., & Goh, K. T. (2005). Transparency and trust: Risk communications and the Singapore experience in managing SARS. Journal of Communication Management, 9(4), 375–383.
Murphy, E. (Director). (1989). Harlem Nights [Film]. Eddie Murphy Productions; Paramount Pictures.
N. E., H. M., S. V., & S. V. (2025). Optimized emergency communication system for effective disaster management. In Proceedings of the International Conference on Computing and Communication Technologies (ICCCT) (pp. 1–6). IEEE. https://doi.org/10.1109/ICCCT63501.2025.11019468
Pang, A., Cai, Q., & Kim, S. (2021). Building relationships through dialogic communication during COVID-19. Public Relations Review, 47(1), 102071.
Purohit, H., Buntain, C., Hughes, A. L., Peterson, S., Lorini, V., & Castillo, C. (2025). Engage and mobilize! Understanding evolving patterns of social media usage in emergency management. Proceedings of the ACM on Human-Computer Interaction, 9(CSCW2), 1–39. https://doi.org/10.1145/3710965
Reframe your messaging to better appeal to repeat donors. (2024). Successful Fundraising, 32(5), 7. https://doi.org/10.1002/sfr.32384
Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55.
Sulkin, A. (Writer), & Wild, W. (Writer), & Kearsley, S. (Director). (2005, June 19). Petarded (Season 4, Episode 6) [TV series episode]. In S. MacFarlane & D. Zuckerman (Executive Producers), Family Guy. Fox Broadcasting Company.
Upadhyay, S., Chaskar, A., & Sigala, M. (2023). Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research. Journal of Contingencies and Crisis Management, 31(4), 941–953. https://doi.org/10.1111/1468-5973.12494
Williams, L. J. (2026, May 24). A porchlight for democracy [Audio podcast episode]. In The Porch Light Series. Sunday Civics.
World Health Organization. (2020). Managing the COVID-19 infodemic: Promoting healthy behaviours and mitigating the harm from misinformation and disinformation. WHO. https://www.who.int/news/item/23-09-2020-managing-the-covid-19-infodemic-promoting-healthy-behaviours-and-mitigating-the-harm-from-misinformation-and-disinformation
Wright, E. (Director). (2017). Baby Driver [Film]. Sony Pictures Entertainment.