The Crisis Messaging Lab

References

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The Crisis Messaging Lab

Apke, T. M. (2007). Minimizing liability with an effective document creation and retention policy. Review of Business, 27(3), 64–70.

Blacha, T. (Writer), & Small, B. (Writer), & Schnepp, J. (Director). (2006, October 22). Murdering Outside the Box (Season 1, Episode 12) [TV series episode]. In B. Small, T. Blacha, K. Crofford, & N. Weidenfeld (Executive Producers), Metalocalypse. Cartoon Network Studios.

Bradley, O. N. (1951). A soldier’s story. Henry Holt.

Cassidy, J. (2006). Dot.con: How America Lost Its Mind and Money in the Internet Era. Harper Perennial.

Çevik, H. S., Muente, C., Muehlensiepen, F., Birtwistle, J., Pachanov, A., Pieper, D., & Allsop, M. J. (2024). Systems for electronic documentation and sharing of advance care planning preferences: A scoping review. Progress in Palliative Care, 32(3), 149–159. https://doi.org/10.1080/09699260.2024.2339106

Computer Business Review. (2007, January 15). Document collaboration inefficiencies waste up to 25% of employees' time. https://www.techmonitor.ai/technology/document_collaboration_inefficiencies_waste_up_to_25_of_employees_time

Coombs, W. T. (2015). Ongoing crisis communication: Planning, managing, and responding (4th ed.). SAGE Publications.

Dirani, B., Rusike, R. M., Damiyano, D., & Nyoni, J. (2025). Developing a framework for the improvement of stakeholder management plans. International Journal of Research in Business and Social Science, 14(7), 108–125. https://doi.org/10.20525/ijrbs.v14i7.4317

Dong, L., Chen, C., & Kong, Y. (2025). How documentation saved lives: An actor-network analysis of digital volunteering in China’s rainstorm disasters. IEEE Transactions on Professional Communication, 68(4), 411–432. https://doi.org/10.1109/TPC.2025.3609295

Donor acknowledgments: Top-and-tails tip. (2025). The Major Gifts Report, 27, 5. https://doi.org/10.1002/mgr.32658

Ebbers, T., Kool, R. B., Smeele, L. E., Dirven, R., den Besten, C. A., Karssemakers, L. H. E., Verhoeven, T., Herruer, J. M., van den Broek, G. B., & Takes, R. P. (2022). The impact of structured and standardized documentation on documentation quality: A multicenter, retrospective study. Journal of Medical Systems, 46(7), Article 37. https://doi.org/10.1007/s10916-022-01837-9

European Stability Mechanism & European University Institute. (2025, April 6). When every word matters: The importance of crisis communication. https://www.esm.europa.eu

Freeman, R. E. (1984). Strategic management: A stakeholder approach. Pitman.

Iwasaki, M. (2025). The power of empirical evidence: Assessing changes in public opinion on constitutional emergency provisions. Public Choice, 204, 307–328. https://doi.org/10.1007/s11127-024-01252-3

K, A., Jayan, M., & Jacob, L. (2023). Categorizing disaster tweets using learning-based models for emergency crisis management. In Proceedings of the 9th International Conference on Advanced Computing and Communication Systems (ICACCS) (pp. 1133–1138). IEEE. https://doi.org/10.1109/ICACCS57279.2023.10113105

Leung, P., & Lam, T. (2004). Crisis management during the SARS threat. Journal of Human Resources in Hospitality & Tourism, 3(1), 47–57.

Malecki, K. M. C., Keating, J. A., & Safdar, N. (2021). Crisis communication and public perception of COVID-19 risk in the era of social media. Clinical Infectious Diseases, 72(4), 697–702.

McPherson, M. (Host). (2026, March 18). The hidden moment a crisis really begins [Audio podcast episode]. In The PR Breakdown with Molly McPherson. Apple Podcasts.

Menon, K. U., & Goh, K. T. (2005). Transparency and trust: Risk communications and the Singapore experience in managing SARS. Journal of Communication Management, 9(4), 375–383.

Murphy, E. (Director). (1989). Harlem Nights [Film]. Eddie Murphy Productions; Paramount Pictures.

N. E., H. M., S. V., & S. V. (2025). Optimized emergency communication system for effective disaster management. In Proceedings of the International Conference on Computing and Communication Technologies (ICCCT) (pp. 1–6). IEEE. https://doi.org/10.1109/ICCCT63501.2025.11019468

Pang, A., Cai, Q., & Kim, S. (2021). Building relationships through dialogic communication during COVID-19. Public Relations Review, 47(1), 102071.

Purohit, H., Buntain, C., Hughes, A. L., Peterson, S., Lorini, V., & Castillo, C. (2025). Engage and mobilize! Understanding evolving patterns of social media usage in emergency management. Proceedings of the ACM on Human-Computer Interaction, 9(CSCW2), 1–39. https://doi.org/10.1145/3710965

Reframe your messaging to better appeal to repeat donors. (2024). Successful Fundraising, 32(5), 7. https://doi.org/10.1002/sfr.32384

Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55.

Rutaba, Y. A. (2025). The influence of logistics preparedness on resilient disaster relief operation: Evidence from disaster relief operations practitioners in humanitarian organizations in Tanzania. International Journal of Current Research in the Humanities, 29, 330–348. https://doi.org/10.4314/ijcrh.v29i1.25

Sahoo, P. (2024). A two-stage optimization model for relief logistics and distribution to disaster survivors under two-fold uncertainty. Supply Chain Analytics, 8, 100079. https://doi.org/10.1016/j.sca.2024.100079

Sharma, P. (n.d.). [Animated disaster relief logistics GIF] [Animated GIF]. LottieFiles. https://lottiefiles.com/jvxruvjfl769tzbf

Sulkin, A. (Writer), & Wild, W. (Writer), & Kearsley, S. (Director). (2005, June 19). Petarded (Season 4, Episode 6) [TV series episode]. In S. MacFarlane & D. Zuckerman (Executive Producers), Family Guy. Fox Broadcasting Company.

Upadhyay, S., Chaskar, A., & Sigala, M. (2023). Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research. Journal of Contingencies and Crisis Management, 31(4), 941–953. https://doi.org/10.1111/1468-5973.12494

Williams, L. J. (2026, May 24). A porchlight for democracy [Audio podcast episode]. In The Porch Light Series. Sunday Civics.

World Health Organization. (2020). Managing the COVID-19 infodemic: Promoting healthy behaviours and mitigating the harm from misinformation and disinformation. WHO. https://www.who.int/news/item/23-09-2020-managing-the-covid-19-infodemic-promoting-healthy-behaviours-and-mitigating-the-harm-from-misinformation-and-disinformation

Wright, E. (Director). (2017). Baby Driver [Film]. Sony Pictures Entertainment.

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Apke, T. M. (2007). Minimizing liability with an effective document creation and retention policy. Review of Business, 27(3), 64–70.

Blacha, T. (Writer), & Small, B. (Writer), & Schnepp, J. (Director). (2006, October 22). Murdering Outside the Box (Season 1, Episode 12) [TV series episode]. In B. Small, T. Blacha, K. Crofford, & N. Weidenfeld (Executive Producers), Metalocalypse. Cartoon Network Studios.

Bradley, O. N. (1951). A soldier’s story. Henry Holt.

Çevik, H. S., Muente, C., Muehlensiepen, F., Birtwistle, J., Pachanov, A., Pieper, D., & Allsop, M. J. (2024). Systems for electronic documentation and sharing of advance care planning preferences: A scoping review. Progress in Palliative Care, 32(3), 149–159. https://doi.org/10.1080/09699260.2024.2339106

Dirani, B., Rusike, R. M., Damiyano, D., & Nyoni, J. (2025). Developing a framework for the improvement of stakeholder management plans. International Journal of Research in Business and Social Science, 14(7), 108–125. https://doi.org/10.20525/ijrbs.v14i7.4317

Dong, L., Chen, C., & Kong, Y. (2025). How documentation saved lives: An actor-network analysis of digital volunteering in China’s rainstorm disasters. IEEE Transactions on Professional Communication, 68(4), 411–432. https://doi.org/10.1109/TPC.2025.3609295

Donor acknowledgments: Top-and-tails tip. (2025). The Major Gifts Report, 27, 5. https://doi.org/10.1002/mgr.32658

Ebbers, T., Kool, R. B., Smeele, L. E., Dirven, R., den Besten, C. A., Karssemakers, L. H. E., Verhoeven, T., Herruer, J. M., van den Broek, G. B., & Takes, R. P. (2022). The impact of structured and standardized documentation on documentation quality: A multicenter, retrospective study. Journal of Medical Systems, 46(7), Article 37. https://doi.org/10.1007/s10916-022-01837-9

K, A., Jayan, M., & Jacob, L. (2023). Categorizing disaster tweets using learning-based models for emergency crisis management. In Proceedings of the 9th International Conference on Advanced Computing and Communication Systems (ICACCS) (pp. 1133–1138). IEEE. https://doi.org/10.1109/ICACCS57279.2023.10113105

Leung, P., & Lam, T. (2004). Crisis management during the SARS threat. Journal of Human Resources in Hospitality & Tourism, 3(1), 47–57.

Malecki, K. M. C., Keating, J. A., & Safdar, N. (2021). Crisis communication and public perception of COVID-19 risk in the era of social media. Clinical Infectious Diseases, 72(4), 697–702.

McPherson, M. (Host). (2026, March 18). The hidden moment a crisis really begins [Audio podcast episode]. In The PR Breakdown with Molly McPherson. Apple Podcasts.

Menon, K. U., & Goh, K. T. (2005). Transparency and trust: Risk communications and the Singapore experience in managing SARS. Journal of Communication Management, 9(4), 375–383.

Murphy, E. (Director). (1989). Harlem Nights [Film]. Eddie Murphy Productions; Paramount Pictures.

N. E., H. M., S. V., & S. V. (2025). Optimized emergency communication system for effective disaster management. In Proceedings of the International Conference on Computing and Communication Technologies (ICCCT) (pp. 1–6). IEEE. https://doi.org/10.1109/ICCCT63501.2025.11019468

Pang, A., Cai, Q., & Kim, S. (2021). Building relationships through dialogic communication during COVID-19. Public Relations Review, 47(1), 102071.

Purohit, H., Buntain, C., Hughes, A. L., Peterson, S., Lorini, V., & Castillo, C. (2025). Engage and mobilize! Understanding evolving patterns of social media usage in emergency management. Proceedings of the ACM on Human-Computer Interaction, 9(CSCW2), 1–39. https://doi.org/10.1145/3710965

Reframe your messaging to better appeal to repeat donors. (2024). Successful Fundraising, 32(5), 7. https://doi.org/10.1002/sfr.32384

Reynolds, B., & Seeger, M. W. (2005). Crisis and emergency risk communication as an integrative model. Journal of Health Communication, 10(1), 43–55.

Sulkin, A. (Writer), & Wild, W. (Writer), & Kearsley, S. (Director). (2005, June 19). Petarded (Season 4, Episode 6) [TV series episode]. In S. MacFarlane & D. Zuckerman (Executive Producers), Family Guy. Fox Broadcasting Company.

Upadhyay, S., Chaskar, A., & Sigala, M. (2023). Breaking waves: A bibliometric odyssey on crisis communication in tourism and hospitality (1980–2022) and paving the path for future research. Journal of Contingencies and Crisis Management, 31(4), 941–953. https://doi.org/10.1111/1468-5973.12494

Williams, L. J. (2026, May 24). A porchlight for democracy [Audio podcast episode]. In The Porch Light Series. Sunday Civics.

World Health Organization. (2020). Managing the COVID-19 infodemic: Promoting healthy behaviours and mitigating the harm from misinformation and disinformation. WHO. https://www.who.int/news/item/23-09-2020-managing-the-covid-19-infodemic-promoting-healthy-behaviours-and-mitigating-the-harm-from-misinformation-and-disinformation

Wright, E. (Director). (2017). Baby Driver [Film]. Sony Pictures Entertainment.